A lot of folks with multiple routers on their home network don’t even realize it until they attempt to set up their Sligbox. Some DSL modems and Voice-over-IP (VoIP) servers have built in routers, presenting a public IP address to the Internet and distributing private IP addresses to any devices connected to the home network.

In a multiple router home where the Slingbox is connected to a secondary router, you need to open a port on both routers to enable remote viewing on your Slingbox. It is strongly recommended that you connect your Slingbox to the primary router in your home, as shown below:

This is the easiest and most reliable configuration for setting up your Slingbox for remote viewing. But if hooking up your Slingbox in this way is not feasible, follow the steps below to configure your network for remote access to your Slingbox.

Note: This also occurs when using a VoIP phone adapter (for example Vonage) that resides between your modem and your router. In this case, the VoIP phone adapter is actually your primary router.

Complete the standard port forwarding setup for your Slingbox and your secondary router (the secondary router is the one connected to your Slingbox; the primary router is the one between your secondary router and the Internet, as shown below):

YOUR CURRENT STATUS:

If you properly completed the network steps during the Setup Wizard, port-forwarding is now set up on your secondary router, as shown in the above illustration.

YOUR DESIRED STATUS:

Now you need to open a port on your primary router. Follow the remaining steps below:

Important: In addition to configuring port forwarding (in the following steps), it is strongly recommended that you either:

Set a static, or permanent, IP address for your secondary router.

OR

Limit the DHCP server range on the primary router so only one IP address is assigned (recommended for advanced users).

If you do not perform one of these two steps, your secondary router’s IP address may change, for example, in the event of a power failure. If this occurs, you will have to reconfigure your primary router again for remote viewing of your Slingbox.

Locate the public IP address and the gateway for your secondary router. To do this, follow these steps:

Open a Web browser and type your secondary router’s IP address (preceded by http://) in the address bar of the browser. For example, http://192.168.100.1

Enter your secondary router’s Username and Password in the login dialog box.

Browse the secondary router’s setup screens. You are looking for either “Internet Status” or “WAN Status” or any page that displays:

Public IP address

Gateway address

The public IP address and gateway address will look similar to your router’s IP address.

For example, if your secondary router’s IP address is 192.168.100.1, its public IP address might look like 192.168.1.2 and its gateway might be 192.168.1.1.

The first two segments of the numbers will probably be the same, and the second two segments will probably be different.

Important: Your secondary router’s gateway is your primary router’s IP address.

Now, open a Web browser window, and enter your secondary router’s gateway number into the address field. For example: http://192.168.1.1

You will see another router setup screen.

If the Setup Wizard successfully set up your secondary router, it assigned a port number (the default is 5001). You may have also assigned ports on your own. Open the same ports you opened on your secondary router, with one change.

Instead of opening these ports to the IP address for your Slingbox, open these ports to your secondary router’s public IP address.

Example:

Your Slingbox has IP address 192.168.1.237, and port 5001

Your secondary router is located at 192.168.1.1

Your secondary router has a Public IP address of 192.168.10.2, and a gateway of 192.168.10.0

Your secondary router, correctly configured:

Your primary router must ALSO have a port forwarding entry, which should look like this:

Refer to your router documentation or the support Web site for your router manufacturer if the solutions do not help. If you cannot find a solution, please contact Sling Media technical support for more help.