Certain situations may require you to restore your Slingbox to factory settings. The most common reasons are:

• You replace the router to which you originally connected your Slingbox. In this case, the Slingbox was set up to work with your original router and now needs a new IP address from your new router.
• You purchased a previously owned Slingbox that still has its old settings in place.
• You forgot your Slingbox passwords. In this case, factory resetting allows you to start fresh and set the initial passwords.

One of the most common symptoms that indicate you have a problem requiring a factory reset is if both green LEDs on the front of your Slingbox are lit and not flashing but you still cannot see your Slingbox in the SlingPlayer or Setup Wizard.  Either you don’t see your Slingbox in the Slingbox directory or the Setup Wizard complains with a screen “Slingbox not found!”

Slingbox has an old IP address

Essentially what’s going on is the Slingbox was operating with a different router setup and so it already has an IP address it. Now, however, with the new router, the IP address the Slingbox was previously using is no longer valid and unfortunately, it can not communicate with your new router.

If you forgot your passwords, well we don’t need to tell you what happened there!

What to do

Note: You must be on your home network and physically able to access the Slingbox to perform a factory reset.

With your Slingbox powered on, press and hold the Reset button on the back of the Slingbox for five seconds. The lights on the front of the Slingbox quickly flash from left to right, and then flash slowly. The Slingbox is reset after 30 seconds.

Once reset, the Power light stays solid. If your Slingbox is connected to your router, the Network light will also go on when it receives an IP address.

Note: Factory resetting your Slingbox also reverts your firmware to the original firmware version. If you have made firmware upgrades be aware that you will have to make those upgrades again.